In a move that looks set to enhance support to the end-user, Unisys Global Customer Services Global Operations organisation has been certified by Lloyds Register Quality Assurance to ISO 9002 standard.
"Aside from validating our quality processes in the global delivery of support and services, the ISO 9002 certification provides benefits to Unisys clients," said Dave Methven, Director of Global customer Services for Unisys, SA. It has been our goal at Unisys to provide the same level of customer service globally, and by achieving the ISO 9002 certification we are that much closer to achieving our target.
Our international support operations are now linked and able to provide 24-hour service to any of our customers.
Unisys Global Support Operations, provides co-ordinated support services for Unisys and OEM systems, including call and problem escalation management.
Serving four geographic regions Europe/Africa, Asia/Pacific, Latin America and the Caribbean, and United States/Canada with seamless follow-the-sun support, Global Support Operations operates a network of client support centres and call reception centres. Through these offices, Unisys provides call reception, logging entitlement services and a host of technical services.
This ISO certification complements Unisys Global Customer Services` recent ISO 9001 certification for its Global Logistics organisation. In all, Unisys holds more than 30 ISO certifications for quality assurances and management processes.
Unisys maintenance, installation and project management services are ISO 9002 certified for operations in South Africa, Australia, Canada, Europe, Hong Kong, Latin America, Singapore, Taiwan, and the U.S.
@EditorNote = Unisys
Unisys (NYSE:UIS) is more than 33,000 employees helping customers in 100 countries apply information technology to solve their business problems. Unisys solutions are based on a broad portfolio of global information services including systems integration, outsourcing, "repeatable" application solutions, consulting, network integration, remote network management, and multivendor maintenance and support, coupled with enterprise-class servers and associated middleware, software and storage. Repeatable solutions are focused on key vertical markets including financial services, transportation, telecommunications, government, publishing and other commercial markets. Headquartered in Blue Bell, Pennsylvania, in the Greater Philadelphia area, Unisys had 1998 annual revenue of $7.2 billion. Access the Unisys home page on the World Wide Web ? http://www.unisys.com for further information.
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Unisys
Unisys (NYSE:UIS) is more than 33,000 employees helping customers in 100 countries apply information technology to solve their business problems. Unisys solutions are based on a broad portfolio of global information services including systems integration, outsourcing, "repeatable" application solutions, consulting, network integration, remote network management, and multivendor maintenance and support, coupled with enterprise-class servers and associated middleware, software and storage. Repeatable solutions are focused on key vertical markets including financial services, transportation, telecommunications, government, publishing and other commercial markets. Headquartered in Blue Bell, Pennsylvania, in the Greater Philadelphia area, Unisys had 1998 annual revenue of $7.2 billion. Access the Unisys home page on the World Wide Web ? http://www.unisys.com for further information.
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