Unisys South Africa has been awarded an ISO 9001 Certification from the South African Bureau of Standards. The ISO 9001 requirements cover all the processes in the quality chain leading to the customer. The Certification is a major milestone in quality management and improvement which started at Unisys in October 1994 with the certification of Flexicare, the Unisys SA hardware repair division. Subsequently many other divisions have been certified, most notably Corporate College, a Unisys training institute that develops internal training courses for the company. Corporate College was also the SABS` first listing of an all women group. Commenting on the certification, Unisys SA`s general manager, John Miller said: "This is one of those achievements which is only attained through the combined efforts of everyone in the company. In addition to meeting the 20 requirements of ISO9001 we have gone one step beyond, in that all of the supporting functions from finance and administration to human resources have gone through the process. This was done so that internal and external customers can be more effectively served." The ability to be ISO9001 certified, and remain certified, requires that success in the production process has to be repeatable and deficiencies can be highlighted and addressed. This is set to impact on the way that Unisys staff is trained and work; they will have set standards and objectives to work towards. "ISO 9001 certification gives us control over our processes and the most important benefit to all is quality. We at Unisys define quality as the ability to meet clients` needs and exceed their expectations. By maintaining the standards required for certification, we are already in the process of becoming more efficient and providing our clients with peace of mind when they deal with us. Our clients will know that we are as serious about their business as we are about our own," concluded Miller.
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