Starwood Hotels & Resorts Worldwide has chosen Unisys to enable its new broadband services in guest and meeting rooms, allowing business and leisure travellers a high-speed connection to the Internet.
Unisys has wired five Starwood properties with in-room broadband service under this agreement, including the Sheraton New York Hotel & Towers and the Sheraton Manhattan Hotel. The company consists of 750 properties in more than 80 countries.
"Today`s business travellers expect the conveniences of the office on the road. Travellers, using their own laptops, can access a variety of Internet services from the road just as easily as from their office. With the help of Unisys, our new broadband initiatives will enable us to meet our guests` expectations," says Carl Cohen, VP of Broadband Business at Starwood.
Unisys GNS was selected to provide the infrastructure wiring, installation and support services for the solution, which runs on Starwood`s Cisco-based broadband network. GNS operates in the enterprise network services arena, performing managed network services and infrastructure support services. This is done through Unisys e-@action Network Services, a vertical industry solutions, network services, outsourcing, systems integration and multi-vendor support coupled with enterprise-class server and related technologies.
"Unisys has built its e-business strategy on a clear understanding of the value of customer service and satisfaction in today`s fast moving Internet economy. High-speed networks, which feature a variety of solutions and support services, have been installed in nearly 400 hotels that sought to leverage the Internet," says Mark Bosman, customer relationship executive at Unisys Africa.
Installation and support services include helpdesk and network monitoring, customer loyalty initiatives and a soon to be introduced digital video on-demand (VOD) solution.
High-speed Internet access for Starwood`s guests will be available through Cisco Ethernet jacks in guest and meeting rooms. Unisys is also providing Starwood with marketing assistance to introduce its broadband solution to its managed and franchise properties.
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