Multi-year "Single Point of Integration" outsourcing partnership covers a broad range of help desk, network management, maintenance and asset management services.
Unisys Corporation and Integrated Health Services, Inc., a leading provider of post-acute medical and rehabilitative services nationwide, today announced that the two companies have entered a multi-year desktop and network services outsourcing relationship. Over the course of the three-year agreement, Unisys will serve as a Single Point of Integration for all IHS help desk, network management and desktop support services.
Leveraging its healthcare industry experience and firsthand knowledge of IHS, Unisys will provide a flexible suite of integrated network management, end-user help desk support, hardware maintenance and consulting services to complement IHS in-house IS function.
"Given the explosive growth of IHS over the past few years and the escalating need to contain costs at all levels, partnering with a distributed computing support services vendor with a comprehensive suite of services was a key consideration," noted Drew Krushinski, IHS vice president of Technical Services. "Unisys, in addition to having an excellent working knowledge of our industry, our requirements and our infrastructure, is uniquely positioned to provide a single point of contact for the full spectrum of services
IHS requires beyond the realm of help desk. Their vendor-independent, best-of-breed approach ensures us the best technical solution and value as we standardize our growing IT infrastructure and implement new technology solutions to maintain our competitive edge."
"By leveraging Unisys distributed computing support expertise and network management and help desk processes, the IHS IS team can focus on core business functions to support their growth strategy," said Gerry Gagliardi, president of Unisys Global Customer Services. "The Unisys solution will enhance end-user satisfaction, improve productivity, and facilitate the adoption of new technology at IHS."
Based on the Unisys Global Customer Services portfolio of services, the Single Point of Integration solution for IHS incorporates:
- Unisys OneCALL end-user help desk support
- Unisys NetWORKS remote network management
- Maintenance, warranty tracking, and IMACS (Installs, Moves, Adds, and Changes)
- Asset management
- Program management and consulting
In addition to these integrated services, the Unisys Program Management Office will serve as a focal point for the procurement of products and contractor services for IHS - providing an additional layer of control.
The IHS-Unisys relationship began in early 1997, when IHS enlisted Unisys for network and desktop consulting services including project management and Windows 95 migration supported by OneCALL help desk services. The success of this initial engagement led to the expansion of the partnership and culminated with this exclusive, multi-year agreement. Unisys NetWORKS services are scheduled for implementation this summer, with additional services added shortly thereafter.
About HIS
Integrated Health Services (NYSE: IHS) is a highly diversified health services provider, offering a broad spectrum of post-acute medical and rehabilitative services through its nationwide healthcare network. IHS` post-acute services include home respiratory services, subacute care, long term care, contract rehabilitation and home nursing services. Supporting the full continuum of healthcare needs, IHS currently operates over 2,000 post-acute service locations in 47 states throughout the U.S. Access the IHS home page on the World Wide Web -- http://www.ihs-inc.com -- for further information.
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