Frost & Sullivan has awarded Unisys the world 2004 Customer Service Award in the enhanced carrier messaging platforms market.
The award recognises outstanding industry achievements and top companies in regional and global markets and the recipients chosen by teams of industry experts.
A statement by Frost & Sullivan says the award is given "...as a testimony to the company`s unprecedented efforts in responding to its customer needs and in integrating the advice received as a key pillar for its next-generation revenue creation platform, the Unisys Communications Ensemble. The introduction of the Communications Ensemble represented the culmination of several months of research that incorporated the continuous feedback received from carriers around the world about what new features they would like to see."
New York-based Frost & Sullivan, founded in 1961, publishes market consulting information and intelligence on emerging high technology and industrial markets.
Frost & Sullivan states that in drawing up its plans for the next-generation platform, Unisys ensured that no customer requirements were left off the final product feature list. The company interviewed service providers worldwide in order to understand the key features necessary for each value-added service, the carrier`s objectives in terms of customer retention and product differentiation, and the main factors driving the choice of a new platform, including items such as migration path and architecture openness, among others.
"Feedback from its research showed Frost & Sullivan that Unisys`s system integration team with a global footprint and expertise in the enhanced service platform arena, being able to draw on the experiences of an installed base of over 130 million subscribers around the world, was positive on the speed and efficiency of the business in responding to key issues in both trials and live installations," says Dean Baker, acting business unit head: telecommunications at Unisys Africa.
The Frost & Sullivan statement continues: "In conferring Unisys the Customer Service Leadership Award, Frost & Sullivan recognises the fact that the vendor took the time to listen to the marketplace. Therefore, as the market moves toward IP-based voicemail and unified communications, Unisys stands in a strong position to continue in its prosperity after demonstrating its commitment to satisfying the needs of its customers."
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Unisys is a worldwide information technology services and solutions company. Our people combine expertise in consulting, systems integration, outsourcing, infrastructure and server technology with precision thinking and relentless execution to help clients, in more than 100 countries, quickly and efficiently achieve competitive advantage. For more information, visit www.unisys.co.za.
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