Peregrine Systems, Inc (NASDAQ: PRGN) one of the world`s leading software companies, has announced that the University of New Mexico has selected Peregrine`s IT service management solution - ServiceCenter 4 - to replace its Tivoli Service Desk (TSD) implementation.
The solution will be deployed on campus to support the university`s 30 000 students and 7 000 faculty and staff. Peregrine Systems is represented locally by MGX.
Founded in 1889, the University of New Mexico (UNM) now occupies 600 acres in the heart of Albuquerque. Its technical support centre answers calls every two minutes and provides 60 000 consults each year. The organisation required an IT service management solution with an integrated knowledge base that also allowed for end-user access.
ServiceCenter 4, coupled with Peregrine`s Employee Relationship Management suite - Get-It - fit the bill. The Get-Service and Get-Answers components of the Get-It suite will allow UNM`s students and staff to easily request the service they need and to help themselves to the answers to commonly asked questions.
"What was so attractive about working with Peregrine was its nicely integrated product line that included all of the functionality we needed, including problem and change management, as well as knowledge management," said Ivan Boyd, user support manager at Computer and Information Resources and Technology (CIRT) at UNM. "It was also clear that Peregrine was on top of industry trends such as the LDAP database. With TSD we felt we were working with old technology - a solution that had not evolved for more than three years."
"We are excited to provide the University of New Mexico with a solution that fits the organisation`s strategic direction," said Andy Cahill, president of Peregrine`s Infrastructure Management Group. "The university`s commitment to leading-edge technology and end-user empowerment is exactly in line with Peregrine`s vision for infrastructure management."
Peregrine last year acquired the Tivoli Service Desk suite (Problem Management, Asset Management and Change Management) from Tivoli Systems, a division of IBM. The University of New Mexico is among the hundreds of organisations making the transition to Peregrine`s ServiceCenter 4, as well as other Peregrine infrastructure management solutions.
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Founded in 1981, Peregrine has matured into one of the largest software companies worldwide. Peregrine supports companies with solutions that remove friction points in managing infrastructure assets, empowering employees and enabling collaborative electronic commerce.
Peregrine`s Infrastructure Management Group (IMG) provides solutions to manage the entire lifecycle of an organisation`s assets, from IT equipment and fleets of vehicles to a company`s intangible knowledge assets. Peregrine`s Employee Relationship Management solutions give employees real-time tools to secure knowledge, services and resources from a portal accessed at a desktop computer or an array of mobile devices. Peregrine`s E-Markets Group (EMG) takes to market a digital business offering that provides a full range of software products and managed Internet services using Peregrine`s Get2ConnectSM global trading network.
Peregrine EMG processes nearly 1.2 million e-Commerce transactions every business day and annually transacts $280 billion. Peregrine is headquartered in San Diego, California and has offices throughout the world. For more information on Peregrine, visit http://www.peregrine.com.
Peregrine Systems and ServiceCenter are registered trademarks, Get-It is a trademark and Get2Connect is a service mark of Peregrine Systems, Inc. All other trademarks are the property of their respective owners.
MGX
MGX listed in the Information Technology sector of the Johannesburg Stock Exchange in 1995 and has, during its five-year history as a listed company delivered consistent growth to shareholders. MGX was ranked 8th in the Sunday Times top 100 companies for 2000. MGX has operations in SA, Botswana, Australia, the UK and the US, and is grouped into five focused strategic business units, which have strong operational and strategic synergies.
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