Communications infrastructure represents a significant investment for any business. However, risks such as unchecked technology add-ons or quick fix solutions threaten the functionality of the telecoms environment.
Dealing with accredited partners does offer businesses additional security because higher standards and expertise are guaranteed. Unison Communications, a leading service provider when it comes to the intelligent business management of corporate communications infrastructure, is the only company in Africa to be an accredited Cisco Solution Developer and an Avaya DEVConnect Gold Partner.
This practical approach makes technology work for business, and has given Unison staying power in an industry where in the last two decades 72 service providers closed their doors, leaving customers with redundant technology and poor service alternatives.
"Ensuring a high standard of delivery is essential to maintain not only customer service, but also ensures that our technology symbiotically develops alongside industry leaders," says Craig Young, Group Managing Director of Unison Communications.
"By doing so, we are able to offer a securer guarantee that a company's investment in their telecommunications environment is maintained, because our technology flexes and grows as needed in the future."
Young also believes that an agnostic approach to technology is essential in order to provide the best solution for the business. "An objective approach is key when it comes to the evaluation of a business's communications environment; this assures the best businesses benefits available to clients."
Dealing with accredited partners offers companies more investment protection over the long-term because business gets the most out of their communications environment over the full life cycle period. The ability to provide future thought when it comes to developing vendor roadmaps is a valuable service, saving companies considerable costs.
Unison has been able to retain clients because of its ability to offer these insights as well as the services needed to make the infrastructure easy to manage. "Unison makes a voluntary investment when it comes to our accreditations and certification, we believe that good business practice is a two-way street," says Young.
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Unison
For nearly 30 years, Unison's solutions and skills have helped companies track, control and manage their telecommunications expenses. Supported by best-of-breed infrastructure and technology, Unison services over 60% of South Africa's top companies and works alongside leading switch providers and multiple carriers.