VERITAS Software, Oracle, and Sun Microsystems, have announced a three-way strategic alliance to provide a set of well-integrated, high-quality services. The companies are also working together to jointly develop validated configurations to help their customers rapidly build more robust e-business infrastructures.
"This VERITAS, Oracle and Sun (VOS) initiative focuses dedicated resources in three areas: problem resolution and escalation via a Joint Escalation Centre (JEC), joint development and testing, professional services and education. As a result, this initiative allows customers to more rapidly deploy infrastructures with higher confidence," says Nick van Noordwyk, regional manager, Middle East and Africa at Veritas.
"Buyers of high performance business solutions require two dimensions of integration. Not only do the vendors need to merge technology components, but they also must procedurally collaborate on behalf of customers across the life cycle of the solution, including testing, packaging, deployment, support and root cause analysis," says Tony Adams, senior analyst, Dataquest IT Services Group. "The co-location of senior technical personnel and supporting infrastructure within a single facility is an advanced strategy enabling customers and vendors alike to reap the full benefit of multi-vendor IT solutions."
Joint Escalation Centre
A VERITAS, Oracle and Sun Joint Escalation Centre (JEC) has been established to provide a single-source of expertise, co-ordinated support and problem resolution, previously unavailable in the industry. Located in a single facility, the JEC is staffed by senior support engineers from VERITAS, Oracle and Sun who report through a common organisational structure to a customer-support executive committee representing the three companies. The JEC is chartered with providing faster, more cohesive problem resolution for the companies` mutual customers who have purchased the appropriate level of support from each company. As a result, customers may receive accelerated resolution for interoperability issues escalated by any one of the three participant companies.
Validated Configurations
VERITAS Software, Oracle and Sun have jointly tested two configurations to provide tightly integrated products that are quick and easy to deploy. The parties have optimised and tested key components to provide a high level of system availability and manageability. The three companies have documented two validated configurations and intend to deliver up to five additional configurations and recommended services to support these configurations, which are expected by the end of the year.
The current validated configurations consist of Sun Solaris Operating Environment, Sun Enterprise servers and Sun StorEdge arrays, Oracle database, VERITAS Volume Manager and VERITAS File System including Oracle specific modules
Unified Consulting Services
The companies are also working together to create a unified consulting services program, called "VERITAS, Oracle and Sun (VOS) Foundation Services" which is expected to feature two key offerings. It is anticipated that the first offering, an Availability Assessment Service, will deliver a gap analysis report to customers, pinpointing areas for availability improvement. The second offering, a Platform Development Service, is expected to provide co-ordinated architectural design and implementation efforts to assist customers as they deploy improvements to their e-business infrastructure.
For more information on the VERITAS, Oracle and Sun (VOS) initiative please visit: http://www.vosinitiative.com or http://www.oracle.com/tellmemore/?205073
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