VERITAS Software Corporation, Oracle, and Sun Microsystems, have announced an expanded global customer support alliance through the addition of Joint Escalation Center engineers in the United Kingdom. With current operations in Pleasanton, California, the JEC will provide Middle East and Africa customers with 24x7 problem resolution during office hoursand has demonstrated the ability to cut customer time to resolution nearly in half. The expansion of the JEC fulfills part of the VERITAS, Oracle and Sun (VOS) Initiative announced in May and is intended to expedite problem resolution for worldwide customers deploying solutions from VERITAS Software, Oracle and Sun.
Chartered with providing faster, more cohesive problem resolution to the companies` mutual customers who have purchased the appropriate level of support, the JEC uses common support processes and tools to resolve issues involving VERITAS Software, Oracle, and Sun products. Senior support engineers from each company co-reside in the JEC to support customers worldwide on difficult interoperability issues. Customers around the globe can call the local support number for any of the three companies and front-line engineers can escalate a multivendor problem to the JEC. The engineers in the UK and North America report to a single, accountable manager and work together to resolve mission-critical problems around the clock.
"A consortium of leading IT vendors who co-reside in a single support facility can provide an excellent level of response time and resolution for tough interoperability problems," says Tony Adams, Gartner Dataquest analyst.
The JEC is one component of the VOS Initiative, a three-way strategic alliance developed out of Oracle`s E-Business Continuity Program and Sun`s iForce Initiative to provide joint customers with a set of well-integrated, high-quality products and services. As part of the VOS Initiative, the three companies are working together to develop and test "blueprint" technical configurations and plan to offer a joint consulting service to help customers rapidly build more robust e-business infrastructures. The JEC supports worldwide customers, including customers in Asia Pacific. For more information, please visit http://www.vosinitiative.com.
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VERITAS The Data Availability Company
VERITAS Software Corporation provides essential data availability software solutions that enable customers to protect and access their business-critical data for Business Without Interruption. The Company`s corporate headquarters is located at 1600 Plymouth Street, Mountain View, CA 94043. Telephone: (650) 335-8000. Fax: (650) 335-8050. Email: vx-sales@veritas.com . WWW site: http://www.veritas.com.
Oracle
Oracle Corporation provides the software that powers the Internet. For more information about Oracle, please call (650) 506-7000.
Sun Microsystems, Inc.
Since its inception in 1982, a singular vision -The Network Is The Computer - has propelled SunMicrosystems, Inc, to its position as a leading provider of industrial-strength hardware, software and services that power the Internet and allow companies worldwide to dot-com their businesses. With $14.2 billion in annual revenues, Sun can be found in more than 170 countries and on the World Wide Web at http://sun.com.