Virtual report writing consulting services

Seagate Software has revealed details of its online report generating solution, eReports, targeting customers who cannot afford to hire onsite consultants to address their simple reporting needs.

"Using Seagate Software`s Virtual Internet Support Incident Tool (VISIT), a real-time software solution, a Seagate Software Certified Report Writing Consultant can view reports remotely through a secure Internet connection," says Inthiaz Cassimjee, country manager, Africa and Middle East at Seagate Software.

"This new service of Seagate Software`s allows the client to work together with a consultant over the telephone to assess and modify existing reports, as well as create new reports," he says.

Seagate Software has ensured that its consultants have an in-depth understanding of Crystal Reports, and have the experience and training to assist clients to determine the best methods for solving complex reporting problems from various data sources. "All consultants must pass rigorous certification training, and are re-certified for each new product release," adds Cassimjee.

Highlights include:

• Cost-effective report generation;

• Faster Reporting Solutions;

• Certified Report Writing Consultants;

• Virtual Consulting Assistance; and

• Secure Internet Connection.

VISIT makes use of NetManage`s SupportNow technology, which is a real-time software support tool. VISIT`s advanced security features allow privacy to be maintained throughout the eReports process, so that the security of both the client, and Seagate Software, is not compromised. "Users can determine the level of access rights given to Seagate Software, and can choose from read-only or full access rights.

Seagate is also offering Rapid Report Creation and Design Consulting Services to its clients. "Companies involved in a complex reporting project that lack the time and resources to handle the project internally, may make use of Seagate`s Quickreports Consulting program to remedy the situation. "The Quickreports program includes 5 days of onsite consulting with a Seagate Software Certified Report Writing Consultant, who will interview the client to thoroughly assess their needs and help them plan reports.