IDION Technology Holdings` subsidiary Vision Solutions, the industry standard in eServer High Availability, recently announced that its CustomerCare Support Centre received the prestigious Support Centre Practices (SCP) Industry Best Practices Certification.
Vision is the only iSeries high availability provider to have such certification and is included among a very elite group of 200 companies worldwide to pass such rigorous testing and audits for services and support.
"This certification is very meaningful to us and recognises the hard work and customer-centric thinking from the entire team at Vision," said Pete Robie, Vice-President of CustomerCare for Vision Solutions. "It also cements in the market what we`ve known for years, that Vision Solutions offers real world-class customer service and support in the High Availability marketplace."
The SCP certification is an internationally recognised standard created with the Service & Support Professionals Association (SSPA), a consortium of leading technology companies. It defines best practices for delivering world-class technology support and is achieved only by the top technology companies in the world.
Certification quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP certification requires comprehensive on-site audits to confirm that companies meet the requirements of the more than 100 business elements defined in the program. Certified organisations must demonstrate their continued commitment to high performance standards through annual re-certification audits.
"I am very pleased with this recognition from such a prestigious organisation and for the incredible diligence demonstrated every day by our CustomerCare team," said Alan Arnold, President and COO of Vision Solutions.
"This certification removes the rhetoric from the market and proves that our customers can be assured of receiving the industry`s best when dealing with Vision, including consistent and dependable support, faster response and accurate, timely resolution to questions and issues. No other High Availability vendor can substantiate these claims."
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Vision Solutions, headquartered in Irvine, California, is the industry standard in eServer High Availability providing software, services and support solutions for managing a company`s mission-critical applications and data. With more than 1 850 customers and 11 000 licences around the world, the company works closely with a worldwide network of channel partners supporting virtually every industry with its world-class solutions: Visualize, Vision Suite, ORION and ORION Integrator. Vision Solutions is an IBM Premier Business Partner and an IBM High Availability Business Partner. Vision Solutions is a member of the publicly traded IDION group of companies (JSE: IDI). For more information on Vision Solutions, please visit the company`s Web site at www.visionsolutions.com.
Support Centre Practices Certification
The world`s leading service and support providers use the Support Centre Practices (SCP) Certification programme as a roadmap for service excellence and a qualitative and quantitative measure of success. As the programme administrator and auditor, Service Strategies Corporation applies a proven benchmark process to its certification programmes that measures and drives effectiveness for continuous service improvement. For more information, visit www.servicestrategies.com, e-mail info@servicestrategies.com, or call 858.674.4864, toll-free in North America 800.552.3058. For more information about SCP Certification, visit www.scpcertification.com.
IDION Technology Holdings
IDION Technology Holdings Ltd is an investment holding company listed on the main board of the JSE Securities Exchange South Africa (JSE: IDI). Through its subsidiary, Vision Solutions, it provides solutions for assuring the availability of a company`s mission-critical applications and data. For more information on IDION, please visit the company`s Web site at www.idion.com.
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