Vodafone relocates contact centres
Vodafone UK's customer services office Spokesperson, Abi Brown says: “We're proposing that 200 roles from our Trowbridge contact centre will move to our purpose-built site in Stoke.
“This is part of our strategy to create centres of excellence for customer service and utilise our investment in Stoke. As part of this proposal, our Trowbridge contact centre will close in June 2012.”
According to the Wireless Federation, Brown notes that the move was designed to “create a lean and fast-moving organisation” as Vodafone looks to simplify and improve the service offered to customers.
However, the Communication Workers' Union says plans to close the Trowbridge office were a “bitter blow” for employees there.
The union's spokesman adds: “Staff at Trowbridge are devastated by Vodafone's news that the centre will be closed. Many thought their jobs were secure after last year's round of redundancies at the site, so this news is a bitter blow.”
“While we urge Vodafone to offer relocation packages to staff, we know that a move to Stoke-on-Trent is unrealistic for most people, meaning redundancy”.
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