VoiceGenie appoints Intelleca Voice & Mobile as SA reseller

VoiceGenie Technologies, a Canadian VoiceXML Gateway solutions specialist, has appointed Intelleca Voice & Mobile, a local provider of advanced speech recognition telephony solutions, as its value-added reseller for the South African market.

The partnership will give local organisations access to new voice-enabled solutions and, for both companies, it is a step towards customer-focused expansion in SA and the African region.

"The trend towards voice-enabled speech recognition is playing out in many areas of the world, including SA," says Stuart Berkowitz, president and CEO of VoiceGenie. "VoiceGenie is committed to putting our customers at the centre of everything we do. Being close to our customers impacts every area of our business, from R&D to quality control, from marketing to after-sales customer support.

"Having competent representation around the world through companies, like Intelleca, that reflect the VoiceGenie philosophy and provide superior service to our international customers is an important part of our strategy."

Intelleca Voice & Mobile, a division of the Intelleca Group of companies, was founded in 1999 in response to the increasing demand for voice-enabled e-mail and Internet access services from ISPs, corporate call centres and other organisations wishing to provide voice as an option for Web sites, Internet access and call centres. The company has grown rapidly as a result of its business solutions focus, backed by best-of-breed technology from VoiceGenie, SpeechWorks, and others.

Michael Renzon, Intelleca Voice & Mobile MD, is positive about the partnership`s future in SA. "Demand for sophisticated voice solutions has increased enormously in the last six months. Our customers have started seeing the benefits of speech recognition technology, especially where this technology uses their existing Internet applications to drive telephone services.

"These benefits can only be realised when built on an open, robust, scalable and intuitive platform. We spent a long time researching technologies before deciding on VoiceGenie. We selected the product because we believe it`s the best VoiceXML Gateway on the market."

Based on the open-standards VoiceXML architecture, the VoiceGenie Gateway allows carriers, service providers, and enterprises to develop and deploy sophisticated speech-enabled Internet and data services. By using familiar Web infrastructure and tools, anyone using any telephone can access VoiceXML applications via VoiceGenie`s Gateway. Its high-performance computing platform is available in fully integrated turnkey packages tailored for specific industry segments.

Coupled with automatic speech recognition (ASR) and text-to-speech (TTS) technology, VoiceGenie solutions offer clients unprecedented levels of customer service, says Renzon. "The VoiceGenie VoiceXML Gateway delivers the highest levels in scalability, robustness and reliability - critical factors as enterprises grow their customer bases."