According to Voicematix CEO, Gil Caplan, this new version offers revolutionary new capabilities, including native server-based voice and fax message storage on Microsoft Exchange or Lotus Notes, further establishing CallXpress for Windows NT as the market`s leading Windows NT-based unified messaging server.
Additionally, this release includes enhanced mobility services through the support of the industry standard Short Message Service (SMS).
"With SMS, users can utilise pagers and cellular phones to receive information from CallXpress regarding new voice, fax or e-mail messages, mailbox status, and message sender information through caller-id," says Caplan. "The incorporation of SMS allows users to be more mobile, while remaining close to important incoming messages."
"Since its introduction in April of 1997, CallXpress for Windows NT has set the standard in the marketplace for enterprise-based unified messaging," says Joseph Staples, AVT Senior Vice President of Worldwide Marketing. "With this release, we are now raising the bar by greatly expanding the capabilities of this award-winning product. AVT will continue to press forward with new technology to ensure that we are providing complete and flexible solutions that meet the needs of the enterprise."
Since early 1993, CallXpress has provided voice, fax, and later email messages integrated at the telephone, or client workstation providing a single presentation of all message types to the user.
Caplan says that this newest version of CallXpress for Windows NT offers server-based unified messaging, maintaining voice and fax messages along with email messages on the Microsoft Exchange or Lotus Notes server.
He points out that server-based unified messaging simplifies database administration and provides users with a unified address book for all types of messages.
"Furthermore, users have the option of choosing a Windows-based or browser-based interface to listen, view, and manage their messages," he says. "Users can also access e-mail and faxes from their phone or cell phone. This allows users to be in touch whilst travelling. Emails can be listened to using state-of-the-art text to speech technology."
Caplan says that Voicematix has done extensive research with its customers and potential customers regarding their preferences for a unified message store, where all message types are stored on the email server, vs. maintaining two separate stores and integrating those messages at the client workstation.
"There are clear advantages to each type of implementation," he adds. "Our strategy is to provide our customers with a choice. Along with this latest introduction of server-based unified messaging, AVT will continue to offer client-based unified messaging, integrated with Microsoft Outlook."
The new version of CallXpress for Windows NT also offers new communication features designed to support a diverse user population. International clients dialing from rotary phones now have full access to the automated features of CallXpress for Windows NT, through the addition of dial pulse detection and speech recognition technologies. This new release also includes multi-lingual text-to-speech capabilities further broadening the product`s appeal to the rapidly growing international market.
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