Vox Orion raises the bar for firm of attorneys

Groenewald Lubbe, a firm of attorneys at the forefront of legal collections, has partnered with Vox Orion to manage its distinctive telephony and call centre requirements.

This international practice has broadened the scope of services generally offered by other debt collections agencies or legal services. Groenewald Lubbe offers its clients the combined benefit of an outsourced debt collections call centre as well as administration management service to further facilitate money gathering.

Innovation and superior technology was a key driver when choosing a telecommunications partner to take its unique service to market. Jacques Lubbe, Director of Groenewald Lubbe, explains: “During the development phase of our software 'Swordfish', it became clear that we needed to integrate our software and infrastructure with a strong telco service provider. We had been using the Vox Orion Least Cost Routing (LCR) for four years prior and we were familiar with their service offering. We needed to elevate and adapt our bespoke software and Vox Orion was instrumental in making that happen.”

Vox Orion integrated the fax, e-mail, SMS, voice recording and call centre as well as other telephony, including switchboard, hardware and software support.

And as a further endorsement to the excellence of the Swordfish system, a commercial bank recently purchased licensing for 150 users and Vox Orion attended to the fax, e-mail and SMS functionality on the installation. Lubbe adds: “A few of Groenewald Lubbe's competitors have also acquired the Swordfish software and Vox Orion is assisting with support. This functionality enables individual users to access the Web-based software and have immediate and live access to fax, e-mail and SMS without any desktop installation.”

The firm has also managed to reduce costs and nearly doubled its turnover, with effectively half the staff complement since implementing the Vox Orion solution. In addition, the firm has transformed its office into a paperless work environment. Lubbe adds: “We used to destroy a rain forest practically every day. With services such as fax to e-mail and SMS, we have saved on paper cost and unnecessary printing.” Furthermore, weekly call reports highlight actual savings in terms of call expenditure of an initial saving of between 40% - 50% on foreign calls and 33% on local.

Vox Orion is ahead of its game in every aspect, confirms Lubbe. “I insisted that Vox Orion implement certain functionalities to the system immediately, with no prior testing or test run. Admittedly, it was a risk, but it worked out well.” The installation was seamless, the deployment time was quick and the benefits were visible immediately. Lubbe added: “Such a calculated risk would not even have been an option with a firm of lesser credentials.

Vox Orion's ongoing support has also been noted. “Working with the Vox Orion support and account management staff has been positive. The support system allows calls and queries to be logged, and they are actioned immediately. We have definitely benefited from working with Vox Orion,” concludes Lubbe.