Witness Systems, a leading global provider of performance optimisation software and services, has appointed AST Networks as a preferred partner. AST will build solutions based on Witness Systems` eQuality and ContactStore Express performance optimisation solutions.
AST works with its clients to help them realise the maximum value from their IT investment, and its solutions approach precisely matches Witness Systems` requirement for partners that clearly demonstrate support for performance optimisation in the contact centre, and adopt a consultative and solutions-oriented sales approach.
"Witness Systems are known for their call recording and quality monitoring capability, and when we investigated we were pleased to learn that its eQuality and ContactStore Express solutions offered much more - effectively providing organisations with an integrated, closed-loop performance optimisation solution," comments Keith Bothma, Sales Manager for AST Networks, a business unit of the AST Group.
"This means that we can offer a far more in-depth solution to our target markets."
"We`re delighted to add AST Networks to our network of partners, and look forward to working with them as they develop their specialist performance optimisation practice," added Steve Allen, SVP International, Witness Systems.
"AST has already dedicated resource to working with Witness, and we`ll be backing them with a full range of support services including marketing and technical support, sales development and education to ensure they can add real value to our ContactStore Express and eQuality solutions."
AST and Witness Systems have been successful in the local South African market and have a number of successfully implemented reference sites.
AST and Witness add value to clients by implementing solutions that are tailored for their specific requirements. These clients are in the mining, financial, public sector and telecommunications industries.
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AST`s intellectual capacity, its business model and strong customer base form the foundation for the group`s integrated services solutions business.
Ideally positioned as a leading technology solutions company and focused on selected industries, AST unlocks substantial value for its customers. The AST Group - a trustworthy and innovative ICT company.
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