PIC Solutions has been selected by Woolworths Financial Services to deliver an intensive programme of collections training sessions to improve its overall collections results.
PIC Solutions launched The Credit Academy in 2002 and this specialist training programme includes a series of credit risk management seminars, ranging from one to three days.
The seminars can be delivered at the PIC Solutions training facilities in South Africa, or clients can elect to have the training delivered onsite.
This flexible onsite training solution has proven to be popular with organisations all over the world, including Bahrain, Germany, Hungary, Kenya, Kuwait, Netherlands, Nigeria, Poland, Saudi Arabia, South Africa, Taiwan, Turkey, Uganda, United Arab Emirates and the United Kingdom.
Woolworths Financial Services has selected a customised solution for training its personnel, which will be delivered at its premises. During this programme, experienced presenters from PIC Solutions will focus on key topics to ensure Woolworths' personnel gain insight into collections telephone techniques best practices.
Key topics include:
* Collection skills and techniques
* Types of communication behaviour
* Negotiation skills
* Conversation structure
The training is highly interactive and focuses on the delegates integrating the best practice techniques into their work through a series of exercises and role plays. This approach ensures the attendees are able to return to their work environment with a full understanding of the material covered.
Sam Ngumeni, Head of Woolworths Financial Services, comments: "Woolworths Financial Services recognises the importance of strong collectors as a key driver to ensure efficiency and optimal results. We are committed to improving the effectiveness of our collectors and this seminar is designed to equip our personnel with the communication and negotiation skills that will enhance our business performance."
Stephen Leonard, Managing Director of PIC Solutions, adds: "Our personnel have a wealth of experience of delivering practical training solutions all over the world and we are delighted to present this customised training programme for Woolworths. The retail industry is constantly changing and organisations need to maximise the training and development of their personnel to improve their knowledge base and ultimately their profits."
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PIC Solutions provides consumer credit solutions to a wide range of blue-chip organisations. We are experts in the fields of credit, risk and software and have an established track record of success powered by solutions.
Our ongoing commitment is to enable clients to optimise the credit life cycle. For more information, please visit www.PICSolutions.com.
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