Xerox, distributed locally by Bytes Document Solutions, has been positioned as a leader in the May 2012 report: “The Forrester Wave Managed Print Services (MPS) Q2 2012.”
Xerox received this recognition for its MPS offering upon receiving the top vendor ranking in current offering and market presence, and the highest score possible in strategy.
“Xerox has an extremely well-balanced offering, with strength across all categories, including platform support, global deployments, ITO support and, in particular, enterprise support,” wrote report author Craig Le Clair, vice-president and principal analyst, Forrester Research. “Xerox's market reach has been enhanced through integration with its ITO business, expansion to many partners in the small and medium-sized business space, as well as partnering with global delivery.”
“Xerox's leadership is a constant in the dynamic MPS market,” says Pierre La Grange, divisional manager, enterprise print services, at Bytes Document Solutions. “This demonstrates to our clients that Xerox strategies, tools and techniques deliver impressive, repeatable results around the world.”
The report warns that enterprises still buying devices from multiple sources, and under different budgets, will struggle to meet emerging print reduction and sustainability goals if they don't adopt an MPS strategy. Xerox's “extremely well-balanced offering” is well suited for an MPS market that will evolve to include production as well as office equipment.
Forrester distinguishes Xerox with the highest possible scores in global delivery, mobile printing, technology and solution ownership, integration of IT outsourcing support, enterprise print support, MPS market experience, MPS strategy, organisational commitment, MPS revenue and enterprise engagement.
In the past year, Xerox expanded its offerings with the acquisition of NewField IT to simplify the MPS assessment process and speed up implementation, and an alliance with Cisco that integrates Xerox's MPS and mobile print offerings into Cisco routers/switches and expands the opportunity for the mid-market via Cisco's channel partners.
In addition, Xerox is now partnering with McAfee and Cisco to build even more protection into its document technology and MPS offerings in ways that help protect clients' sensitive company information.
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Bytes Document Solutions
Bytes Document Solutions is Africa's leading technology and services company that offers the widest portfolio of offerings through three independent business units, namely Xerox, LaserCom/PaperGeni and NOR Paper. A wholly owned division of JSE-listed Altron, Bytes Document Solutions is the authorised Xerox distributor in 26 sub-Saharan countries and is a division of Bytes Technology Group. www.xerox.co.za
Managed print services
As the worldwide market leader in MPS, Xerox is working with businesses of all sizes to simplify the way work gets done - so employees spend less time managing documents, and more time focused on their core business. Xerox integrates MPS into the IT infrastructure to help intelligently organise information - from both paper and electronic sources. The company was named the worldwide market share leader [1], was positioned by Gartner in the Leaders Quadrant in the 2011 Magic Quadrant for Managed Print Services Worldwide [2], and was recognised as a leader in IDC's Managed Print Services and Basic Print Services 2012-2015 Forecast and Analysis report [3] and 2011 MPS MarketScape report [4]. Additionally, Xerox earned the top position in Quocirca's 2012 MPS report.
1. Gartner, Competitive Landscape: Managed Print Services, Worldwide Report, 30 November 2011.
2. Gartner, Magic Quadrant for Managed Print Services, Worldwide, Ken Weilerstein, Cecile Drew, Yulan Li, 25 October 2011.
3. IDC Worldwide and US Managed Print Services and Basic Print Services 2012-2015 Forecast and Analysis. Doc #233453, Volume 1, March 2012.
4. IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis. Doc #232135, December 2011.
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