Everybody wants customer satisfaction, as long as it's on their own terms.

Improved VOIP connectivity will benefit and help grow South African businesses.

Enterprises can optimise their workforce by making use of analytics, quality management and workforce management.

It took a while to get there, but the South African government should be commended for finally ditching its managed liberalised ICT policy.

What comes first when implementing a project office?

Infrastructure as a service requires less in-house IT expertise, freeing up time for employees to focus on the business.

Three days without a laptop forced Craig Neill to up his smartphone's ante.

The National Long Distance consortium's fibre-optic network exposes new customers to VOIP.

A healthy service operations management component, plus an effective CMDB, are critical to success.

With telecoms infrastructure almost non-existent in rural areas, needy people bear the brunt of government's policy flip-flopping.

Enabling the next wave of application-based computing can be realised in an optimised network environment.

The words "portfolio management" are used by most companies, but not in the correct context.