The dynamic contact centre is not a technology fad, but a vendor response to customer requirements.

The adoption of open source should be a long-term focus.

Operational business intelligence is not only meant for BI specialists, but for executives and managers.

Misconceptions exist that inhibit the adoption of contract management software.

A broad spectrum of best practices should be adopted for enhancing energy efficiency.

SIS describes a system's ability to keep a single copy of content that can be shared by many users.

Supply chain management systems with BI facilities help monitor the provision and consumption of supplies.

Virtualisation separates the logical layer from the physical layer, simplifying the tasks associated with storage.

Testing can make or break a software development project.

The virtual machine approach is essentially a complete desktop computer stored on a server in a data centre.

Small businesses wanting long-term sustainability must identify their unique competitive advantage.

The dynamic contact centre helps businesses respond to the changing dynamics of customer service and sales.