A correctly implemented software solution should lessen the risk associated with specific business processes.

Will companies cross the line from monitoring to policing?

In times of recession, customers still demand satisfaction.

Should software be patented, or free to the public?

Remote journaling transmits and writes an identical copy of a journal entry to a duplicate journal receiver on another connected system.

Businesses must address the global challenge of limiting energy consumption.

Revenue worldwide should reach $1.3 billion this year and more than double by 2012.

Preventing economic meltdowns

Companies should maximise the relationship with existing customers to extend the number of products and services they buy.

SMS volumes continue to grow within the business and social sectors.

Fast-forward to a time when the dynamic contact centre is firmly entrenched in business.

Operational business intelligence is simple and easier for users to understand.