The first four of 17 CRM rules collected from executives, managers, employees and consultants.

Enterprise search technology has been expensive, limiting it to the largest of organisations.

Broadband is booming and technology is rapidly converging, giving SMEs more technology choice.

The IT industry goes through constant change, but one thing stays the same: the need for more storage.

Companies cannot conduct data quality projects unless they know where they are headed and the extent of the journey.

Business intelligence projects generally take too long and cost too much, but there is a solution.

Technology has always promised to deliver efficiency, but has fallen short on many occasions.

The Open Group's Universal Data Element Framework aims to tackle the data challenge.

Companies struggle to choose between the various IP solutions on offer.

Truly cross-platform content management solutions do exist, and may (or may not) be open source.

Good quality information can guide business strategies in an unstable economy.

The predicted BI convergence is happening and sorting out the market.