In the coming decades, this country`s intellectual property is going to be a fundamental ingredient of competitiveness. Clearly we need to do more to create and sustain competitive advantage in the international marketplace.

A look at the attitude to IT investments that is required to successfully apply the seven factors critical to avoiding the failure of IT investments.

Securing corporate data is no longer a job restricted to IT departments.

E-mail has become an indispensable business tool, with more organisations seeing the benefits of e-billing.

An exclusively cost-savings approach to CRM is an unbalanced view of what organisations should be doing to improve their interaction with customers.

Managing its data efficiently and accurately will have to be a core competency of the second national operator (SNO) if it plans to have a long and prosperous future.

Effective asset management is essential to any successful organisation. Management of the output environment is part of this, and is a part that many companies overlook.

Customer loyalty: in the cut-throat, customer-is-always-right world of today, does such a thing even exist any more?

A look at the future impact developments will have on the buying patterns of corporate customers of software, and how resellers and software vendors should position themselves.

New laws are about to be introduced which place the onus on telecommunication service providers to obtain and keep information on their clients, which will greatly benefit the wireless and online retail industries.

One of the most significant shifts we`ve seen in the ICT industry this year has been a move by customer organisations away from a reliance on technology for solving all their problems to a renewed focus on human skills.

To implement VOIP successfully, all network components, including the wiring or cabling infrastructure, have to be optimised.