To create business opportunities for growth, not only customers, but customers` customers need to be understood, which provides an opportunity to offer unique value.

Recent judgments in SA and the US have turned a harsh legal spotlight on the importance of having effective document management policies in place.

After convergence, the next significant development in the networking environment will be the acceleration of data services and traffic

Customer relationship management (CRM) is now seen as a priority across organisations and industries.

One consequence of populating the system with poor data is that companies can spend millions of rands on CRM systems and enjoy little return on investment.

The Internet Protocol telephony market is moving from early adopters to mainstream users as reliability and quality improve, and companies recognise voice not only as a communications tool, but also as a business application.

Organisations often overlook the impact their own maturity levels have on the success of an enterprise project management solution.

There is a myth that coaching is for people who are under-performing. In fact, coaching is for high achievers and people who want to realise greater amounts of their potential.

Innovation is the enabler of progress, of evolution. Without it the human race would not have survived for as long as we have.

Getting bills through an increasingly complex e-mail landscape is today`s version of the old postal challenge.

The solution to the currently problematic wireless application service provider (WASP) model lies in aggregation.

The marrying of IT with business will happen with or without the IT department, as business entrepreneurs discover technology and apply this in their businesses.