Many business leaders believe their data stores are critical corporate assets containing valuable information, and they are shocked when projects fail because of poor data quality.

The progression of technology is intrinsically dependent on the network of humans that maintain and develop it.

Organisations that have the critical mass required to enable and necessitate succession planning should have someone in place to take responsibility for talent optimisation.

Voice biometric applications are gaining acceptance because they augment existing security measures, while often improving customer service levels by shortening the authentication process.

IT asset management has long been ignored as a discipline, to the great detriment of the corporate bottom line.

Executives are learning how difficult and costly it is to continually make information available to all users in the company. The time for a data services layer is at hand.

Many companies fail to understand that the benefits of electronic document storage are generally short-term, while for longer-term benefits they need to explore other lower tech document storage options.

Examining the issues that will be important to most organisations implementing or enhancing their customer management strategy in the next year.

Business process management (BPM) brings processes, people and information together. Here are 10 ways to know if your company is ready for it.

eFiling reduces paperwork, saves time and delivers the instantaneity of the Internet to yet another function that is often perceived as a hassle factor.

While IPsec is a popular security mechanism for remote access to virtual private networks, it is likely that secure sockets layer technology will become the encryption standard of choice.

Good metadata management is not about to quickly impact the bottom line, but there`s a critical need to define its purpose, and find, extract, store and maintain it while making it easily accessible to the right people.