With SMS already established as a powerful tool for external communications, corporate SA is likely to start leveraging it for internal marketing and communications.

The world is in a hybrid state when it comes to the transition between the traditional analogue, digital and fully IP-enabled voice and telephony systems.

The success of any business intelligence (BI) implementation hinges on the accuracy, reliability and timeliness of the corporate data feeding the system.

Some CRM lessons learnt from the past and a way forward for organisations that want to manage their customers well.

Taxonomies can uncover a wealth of knowledge, but taxonomies and classification can only deliver benefits if they organise information the way people use it.

Well applied IT can assist business management to achieve safe and responsible plant operations.

RFID data collection technology is a reality, although in its infancy. The need, demand, technology and expertise are all available.

For most companies, e-recruitment is still in its infancy, mostly attracting those driven to cut recruitment costs.

Government departments need to focus on preserving records for both access and retention.

With such a broad mandate, report delivery and alerting must be highly flexible and functional.

Outsourcing, once viewed as a single cost-reduction-driver, has become a completely new ball game.

Government is calling the SNO participants` bluff by saying it will award the licence on 17 September.