Many companies fail to understand that the benefits of electronic document storage are generally short-term, while for longer-term benefits they need to explore other lower tech document storage options.

Examining the issues that will be important to most organisations implementing or enhancing their customer management strategy in the next year.

Business process management (BPM) brings processes, people and information together. Here are 10 ways to know if your company is ready for it.

eFiling reduces paperwork, saves time and delivers the instantaneity of the Internet to yet another function that is often perceived as a hassle factor.

While IPsec is a popular security mechanism for remote access to virtual private networks, it is likely that secure sockets layer technology will become the encryption standard of choice.

Good metadata management is not about to quickly impact the bottom line, but there`s a critical need to define its purpose, and find, extract, store and maintain it while making it easily accessible to the right people.

Concerns about data protection and privacy have increased worldwide due to the increase in the use of e-commerce and quantum leaps in technology.

Multi-application smart cards have a significant role to play in improving the profitability of card issuance.

Succession planning, as it is constituted today, is a hotly debated but generally ignored practice.

When it comes to achieving true business intelligence (BI), the rather un-sexy truth of it all is that data, or the quality thereof, largely determines whether a company will be successful.

South African companies must include Internet search engines as part of their marketing mix.

Embarking on SOA-based development requires a strong commitment to a `build-for-future-benefit` approach.