The benefits associated with successful business processes within a company are many and straightforward.

Social networks are all around us. People interact with each other, information is shared and recommended from person to person, and communities of interest grow and ebb as priorities and projects change.

The ISO 15489 standard is a practical design and implementation methodology that has been adopted across the globe as a formalised information, documentation and records management standard.

Exploring the underlying principles and characteristics of service-oriented architecture (SOA) in more detail.

For most companies, the next generation of customer relationship management programmes will demand strong leadership.

In the real world, companies try to meet impossible customer demands, keep re-inventing wheels, and rely on the skills, commitment and dedication of project team members to magically pull the rabbit out of the hat.

Innovative speech solutions, which offer a natural, friendly, conversational and interactive user experience, are enabling new levels of competitive differentiation by taking advantage of advances in telephony and Internet convergence.

There is no doubt that businesses are now more cost-conscious than ever before.

Small businesses that do not have proper financial management systems in place have a high risk of failure.

Mergers and acquisitions have a profound impact on the workforce, therefore a correct framework of expectation, passion and commitment must be in place.

Asset managers must ensure that lean asset management comes to the fore in the manufacturing environment.

The missing link to effectively enable a single view of the company`s data is the data manager.