Customer relationship management has entrenched itself in the corporate world during the last five years, but typical customer engagements are still centred on product sales, rather than on customer requirements.

Technology can free up human resource (HR) managers` time, enabling them to get back to traditional HR roles, like getting to know employees` names and needs.

The need for application service providers (ASPs) to have the highest level of security should not be underestimated, as a high profile break-in could have nasty consequences on the acceptance of the fledgling ASP model.

The Edge, an IT training company, has launched an IT project management certification programme designed to address the need for IT professionals with enterprise resource planning skills.