For most companies, the next generation of customer relationship management programmes will demand strong leadership.

In the real world, companies try to meet impossible customer demands, keep re-inventing wheels, and rely on the skills, commitment and dedication of project team members to magically pull the rabbit out of the hat.

Innovative speech solutions, which offer a natural, friendly, conversational and interactive user experience, are enabling new levels of competitive differentiation by taking advantage of advances in telephony and Internet convergence.

There is no doubt that businesses are now more cost-conscious than ever before.

Small businesses that do not have proper financial management systems in place have a high risk of failure.

Mergers and acquisitions have a profound impact on the workforce, therefore a correct framework of expectation, passion and commitment must be in place.

Asset managers must ensure that lean asset management comes to the fore in the manufacturing environment.

The missing link to effectively enable a single view of the company`s data is the data manager.

Ad hoc query and analysis allows users to explore data without administrative intervention, enabling them to generate new or modified reports with control over content, layout and calculations.

Many companies have a well charted IT roadmap, yet bury their heads in the sand when it comes to putting this strategy into the context of a manufacturing execution system (MES).

Before companies can manage corporate information assets, they have to know what they are.

Executives cannot afford to ignore the records retention regulations that are impacting all industries.