Killer apps are appearing faster than ever, transforming the way we do business. At the same time, there is an increased need to alter the way IT and business units relate. Enter BPM.

The dispute between Sentech and a disgruntled MyWireless user has not addressed the fine line between freedom of speech and defamation.

Africa is the world`s fastest-growing market for mobile communications. Between 1998 and 2003, the market for cellphone technology on the continent has grown at around 63% a year, almost twice the world average.

Previous Industry Insights in this series have dealt mainly with high-level concepts surrounding the domain of architecture. It`s now time to delve a little further into the practical side of implementing an effective architecture.

In today`s economy, it is common knowledge that retaining customers can be up to 100% more profitable than acquiring new ones.

It is not wise to fall into the counter-offer trap. Companies should rather address the causes of staff turnover.

True entrepreneurs, who are always on the lookout for new opportunities, know that size doesn`t count when it comes to business.

Open source is ready for the real world and is fast becoming a business imperative.

With the credibility gap faced by the IT sector, should business take the future of ERP seriously?

Knowledge management is about managing an organisation`s intellectual assets so that available information and knowledge can be consistently delivered on demand.

As business performance management (BPM) permeates throughout business across the world, it is becoming clear what BPM is, what its key drivers are, and what we should be looking for.

A forward-looking risk management policy is essential, because no matter how staid or secure your business may be, it is never safe.