The first step in building a business case for the implementation of electronic bill presentation and payment (EBPP) is to look at the business drivers specific to your organisational goals.

When it made its initial appearance, the Internet was hailed as a life-changing, business-altering and mind-blowing force to be reckoned with. So, has it delivered on these promises?

SA should be leading the world in the migration towards electronic billing and payment. So, what`s holding us back?

Individual message management is rapidly becoming a chore that erodes personal productivity and the impact on business can be disastrous.

Electronic bill presentation and payment (EBPP) was expected to be the next `killer app`, but two years later, the South African adoption has been much slower than expected. There are, however, some hopeful signs.

Technology has restored organisations` ability to foster close relationships with customers.

The rand`s diminished status is hurting everyone, not least the market for imported software.

Change is inevitable, and is driven by a number of business issues, but what is the impact of internal change on data integration routines?

A look at whether return on investment is the right metric to justify enterprise application integration.

Personalisation is a business imperative, and the backbone of loyalty and one-to-one marketing campaigns, but it does have the potential to over-step privacy boundaries.

In a sluggish economy, customers spend less, making it doubly important for companies to gain share of customer rather than share of market.

It is in the nature of business intelligence today that in-house data often needs to be supported by external data to improve the quality of decision-making.

Integration of dispersed systems requires that complex decisions be made, as there is no quick fix.