Customer service is often seen as a necessary cost, rather than an opportunity to build and retain a loyal customer base.

The typical organisation manages its intellectual capital inside an increasing number of repositories, including e-mail, content management systems, databases, employees` hard drives, centralised storage devices and proprietary applications.

Strategic end-to-end outsourcing is starting to be seen by corporate managers as essential in helping shape and streamline their businesses to cope in a competitive climate.

A look at the four key areas that differentiate enterprise reporting technologies.

Local and international studies show that incorrect or inappropriate executive appointment results in huge damage to companies, in some cases resulting in their closure.

No project in history is without its politics. The most influential factor of a failed or successful architecture implementation does not lie with technology but with the human race and all their quirks.

The process framework delivers all the promised benefits of business process management in a fraction of the time that is required to build the processes from scratch.

Companies seeking world-class business software are coming to realise that there are alternatives to spending hundreds of millions on enterprise resource planning (ERP) software.

The only way to ensure that staff follow a process is to communicate effectively not only what the process is, but what its benefits are.

One aspect of information security that is often misunderstood is content management.

Poor data quality is the reason many well-planned and executed implementation projects ultimately fail.

A look at the challenges that could be addressed by becoming a business process enterprise.