As businesspeople, we are all looking for a solution that will allow us to predict our customers` requirements and simultaneously achieve that elusive goal of customer satisfaction.

Inadequate and inefficient utilisation of plant assets is the barrier blocking latent engineering potential in South African factories, leading to low plant availability, inadequate production output and a high rate of quality defects in materials produced.

Companies seeking out a business intelligence (BI) solution should be aware of the unique value that a BI platform has to offer over a standard BI suite.

The quest for the most effective framework, model and blueprint is an ongoing endeavour among the architecture community.

While some reports point to Sarbanes-Oxley as a new nightmare for executives of SA companies seeking to tap into US markets, the good news is that local companies are on track when it comes to staying in line with good governance compliance codes.

Any IT manager will tell you that real-time is not a real option.

No supply chain can operate optimally if the assets used in the conversion of raw materials and manufacture of product are not being managed effectively.

Companies spend millions each year on integration and infrastructure, thanks to a lack of enterprise-wide architecture and the lack of understanding of enterprise architecture.

Open source may be just what the continent needs to ensure technology is available to everyone.

With the abundance of data immediately available to businesses and individuals on almost any topic, nobody can argue that we have entered the information age. But abundance does not necessarily mean value.

Customer relationship management (CRM) plays a major role in enabling companies to achieve the goals set out by management.

If more companies invested in the ability to measure their customers correctly, we wouldn`t be in the position we are in today with regards to CRM, where executive disappointment with projects ranks as high as 75%.