IT has boosted risk management in the funded healthcare insurance industry, but more technology-based solutions need to be adopted as soon as possible.

It`s a couple of years since electronic billing became a reality in SA, making it an interesting time to consider how successful this concept has been in the local market.

Many companies have learned the ugly truth of how bad much of their data is and how hard it is to get value from it.

Companies should utilise knowledge-enabled customer relationship management systems to ensure better understanding, increased value and improved customer relationships.

Would it not be a productive change of tactic if corporate leaders initiated customer satisfaction surveys with the goal of finding out what their businesses are doing wrong instead of asking for a pat on the back?

Budgeting for future IT needs is a tricky business as reducing costs unwisely can hamper the ability to service the organisation. The answer: benchmarking.

Most of our dealings with medical aid administrators are done through paper, when what is really required is a records management solution that can deliver the appropriate documents in electronic format.

The latest mobile technology offers the promise of an always-on work environment, with the resultant cost-efficiencies and sales boost.

It should be old hat by now, but the role IT has to play in business is very simple and straightforward: IT is there to advance business objectives.

There are some IT vendors which seem to believe managing an organisation is as simple as loading an application or going on an expensive course.

The emergence of new technologies and the need for integrated solutions have propelled workflow to offer congruency across the enterprise, ultimately emerging as business process management (BPM).

When companies of the magnitude of Coca-Cola advise that they are withdrawing from the practice of forecasting quarterly earnings, then it is clear that something fundamental has changed in the market.