Business intelligence has become a bit like the all-seeing eye: pervasive, ubiquitous and all-encompassing.

With the advent of e-billing, billers and recipients are uncertain about the legal validity of e-bills.

Without a clear picture of a company`s financial status, no performance management effort can succeed.

Many managers and executives confuse traditional outsourcing with business process outsourcing. This leads to a missed opportunity.

Now that the war in Iraq has started, what we can expect the markets to do?

The one constant in the Web services market at the moment is that there is no clear definition of what exactly a Web service is, or what a Web service should consist of.

When it comes to valuations, analysts are missing a key intangible of company performance: the competence with which a company manages its customers.

When reviewing the health of your organisation, you need look no further than understanding the content of your contracts.

South African companies would be wise to follow the principles of business performance management, which coordinate all key business activities against a single view of the truth.

Planning is one of the most frustrating and stressful corporate functions leaders have to deal with.

Companies which aim to derive the maximum value out of their investments in enterprise resource planning (ERP) and customer relationship management (CRM) software need to integrate them with content management tools.

E-billing is entering the next phase of its evolution: allowing customers a choice of communication channels.