Businesses must go back to the basics in order to improve customer services, says Inter-Active Technologies.
ICASA's former chairman is appointed chairman of Vunani Technology Ventures and CEO of its consulting arm.
In this World Wide Wrap: CIOs focus on virtualisation, Citrix tops VMware in desktop virtualisation, and Profitability.net selects Extreme Networks
Operational business intelligence leverages the power of information at operations level, says Gerrit-Jan Albers, BI consultant at RDB Consulting.
The business process management suite is the only 100% Web-based BPM platform, says VM Consulting.
In this World Wide Wrap: GM renews outsourcing contracts, India and UK remain outsourcing partners, and EMEA outsourcing market still weak.
TextConnect allows users to run a survey in a matter of minutes through a few predefined survey templates.
In this World Wide Wrap: National Life to boost BI capabilities, MiX Telematics goes north, and ABC Bank implements Oracle.
In this World Wide Wrap: UK urged to review Olympics impact, Memphis to extend IT contracts, and Singapore told to boost security.
More people today access and send e-mails from mobile devices than from their desktop, Deloitte research reveals.
In this World Wide Wrap: Outsourcing tops govt's IT bill, RT Outsourcing rebranded, and Philippine outsourcers urged to maximise opportunities.
In this World Wide Wrap: SaaS garners more vendor interest, NaviSite deploys Sun and Oracle combo, and Telstra consolidates operations.
In this World Wide Wrap: Africa and Europe link up, Bharti shortlists African operators, and Africa set to miss digital deadline.