A support co-ordinator will be dedicated to logging incoming telephonic or Web-based queries.
Barone, Budge and Dominick has reached a landmark in the South African ICT sector.
In this World Wide Wrap: Technical support cuts queues, conference highlights social CRM, and callers avoid automated speech systems.
ITWeb, in partnership with Mecer Inter-Ed, is running a survey on the value of IT training and certification amongst businesses and individuals in South Africa.
The survey aims to explore whether businesses think that there´s value in paying a training services provider, and if so, what is that value, and does the market understand that value?
In this survey, we examine, among other things:
By completing the questionnaire, you stand a chance to win a Takealot gift voucher to the value of R3000.
The detailed results of the survey and the winner of the lucky prize draw will be published on ITWeb.
Thank you for participating!
Companies need to understand their business processes in order to realise the ultimate business goal, say industry experts.
In this World Wide Wrap: Microstrategy adds SaaS features, IBM deal sparks market consolidation, and Netezza unveils data warehouse appliance.
Nearly 40% of South Africans take corporate information with them when leaving a company, a survey reveals.
In this World Wide Wrap: PlanOn unveils BlackBerry print app, Gartner reports printer market drop, and Oki receives print solution awards.
The BPO services provider will support and deliver services to Jetstar Airways.
ITWeb, in partnership with MTN Business, is running a survey on ICT maturity to gain a clear, data-driven understanding of where SA businesses stand in terms of ICT maturity. The survey covers everything from infrastructure and cybersecurity to digital literacy and compliance.
To gather further insights into ICT maturity within respondent organisations, the survey poses the following questions:
By completing the questionnaire, you’ll contribute to this local research project and stand a chance to win a Takealot voucher to the value of R3 000. The detailed results of the survey, and the prize winner, will be published on ITWeb.
Successful BPM depends on developing a business model that speaks to company executives, says PWC Advisory.
Three companies received awards at the ITWeb BPM Summit for their contribution towards improved BPM implementations.
In this World Wide Wrap: Tech Mahindra wins IT outsourcing contract, IT outsourcing beats recession, and NASA looks to private sector.
The company will consolidate the Breede River Municipality's servers, and establish a disaster recovery site.
Any CRM solution has to be driven from the top down, with clearly defined objectives, says IS Partners.