The transition from call centre to contact centre hasn't been totally smooth, says Mark Payne, director of African operations, Genesys Telecommunication Laboratories.
The company has been named an accredited Mitel distributor for South Africa.
After its earlier attempt was thwarted, ICASA hopes to issue an invitation to apply for mobile TV licences by mid-July.
Telecoms liberalisation allows for the entry of companies ready to prostitute it for their own ends, says CIV director Richard Came.
The company has unveiled the bizhub 601 and bizhub 751, two high-speed monochrome MFPs.
The company has rolled out its identification security solution to the African market.
The wireless business market booms as enhanced communications infrastructure and mobile convergence become focus areas.
In this World Wide Wrap: Jahia encourages open source contributions, SourceForge acquires Ohloh, and Infobright releases enterprise database.
The companies will provide integrated IP communications, cabling and electronic infrastructure.
In this World Wide Wrap: IBM converges the network, partnership boosts open media, and Netronome drives unified computing.
The local gaming industry rides out the financial storm as consumer habits change.
In this World Wide Wrap: AT&T to double data speeds, mobile ad system targets consumers, and SmartTrust manages device settings.
Openwave Location Express for GSM/UMTS provides an easy to deploy, scalable infrastructure for location-based services.