A breakfast forum is to be held in Johannesburg to unpack the challenges and address the changing contact centre trends.
Rivalry between Airtel and Safaricom increases as the two operators unveil similar virtual credit card payment services.
In this World Wide Wrap: HP counters iPad with desktop, Intel recall hurts businesses, and Dell kills off Adamo.
In this World Wide Wrap: Estonia makes e-billing switch, customers get incorrect bills, and water utility deploys e-billing.
ITWeb TV: Does SA have what it takes to produce a billion-dollar unicorn? | Episode #98
Innovation Hub CEO Bangani Mpangalasane discusses Gauteng's budding start-up ecosystem, why SA has yet to produce a unicorn company, and innovation that can be a catalyst for economic development and resolve societal challenges.
SA gears up for its first Internet TV offering, as Vodacom prepares to begin retailing its WebBox tomorrow.
In this World Wide Wrap: Press slams UK call centre plans, city's contract centre contract extended, and BT Australia avails new facility.
In this World Wide Wrap: Android apps to run on non-Androids, Ericsson boosts Idea's online apps, and MS dishes out Web Apps in India.
Powertime's mobile app allows users to recharge their prepaid electricity using their credit card.
SA's second mobile operator joins the Mobile Entertainment Forum to drive mobile content and media.
Entries are now open for SA developers to showcase their robotics innovations at the 2011 mobile robotics competition.
In this World Wide Wrap: Microsoft finally retires Autorun, Fujitsu, Oracle promise super-fast servers, and ARM boss headstrong about market.
In this World Wide Wrap: e-Retail solution targets large retailers, GuestLogix signs 'breakthrough' agreement, and RedPrairie acquires Escalate Retail.
SystemicLogic says it will be driving an 'Innovation Caf'e' into the local market.