The best way to run a contact centre is not having one at all.
The surge in connectivity speeds will see the seamless convergence of content, platforms and devices, says Ericsson.
It could take up to 18 months for the proposed South African Pornographic Bill to undergo review.
The Nigerian cable will affect the pricing of undersea connectivity as the Telkom controlled SAT-3 system hits capacity.
The company used the incorrect formula to display signal strength on the smartphone.
In this World Wide Wrap: Regional Trojans outsmart defences, Yes Bank deploys mobile money services, and California bank intros mobile platform.
The company declares a 2c capital distribution for the third quarter.
Telcos are making their own plans to gain access to end-users, not waiting for ICASA to finally free up the last mile.
A polling and governance mobile application wins its category award in the SIMagine developer contest.
Despite no deal being inked with the social security agency, Net 1 will continue to process grants.
Fifa president Sepp Blatter says goal-line technology talks that were previously put on ice will be reopened after the World Cup.
In this World Wide Wrap: Tablets to dominate netbooks, Vodafone Portugal and Nokia drive services, and Toshiba unveils Classmate laptop.
Business intelligence vendors develop applications targeting consumer information as new devices create a hunger for content.