Value-added network service providers are poised to self-provide. That's going to be very good for our economy.

While some of us dream of a white Christmas (forex costs notwithstanding), some of SA's CIOs have less festive issues on their minds.

Will SOA slowly take over the world? Some believe it already has.

SOA governance isn't an option, it's an imperative, says Gartner.

The consolidation of BI vendors means faster implementations and less politics to overcome, but also more opportunities for niche players.

Emerging technologies could make is easier to build and consume analytical applications, says Gartner.

Government's BPO dreams have fallen flat before they even got off the ground. Where next for the local call centre and BPO market?

Competing in the UK health insurance market requires first-class service. A South African support team is outdoing UK opposition.

If something isn't part of the core business, get someone else to worry about it.

ITAM is a no-brainer and local companies still don't have a handle on it. This could prove to be an expensive omission.

Understanding the drivers behind ITAM is critical to the success of any initiative, says Gartner.

Biometrics is a maturing technology in SA, but experts warn that it's merely a piece in the puzzle for corporate security

Insiders pose the biggest threat to corporate security, and trying to keep up with internal and external threats is nigh impossible.