Competing in the UK health insurance market requires first-class service. A South African support team is outdoing UK opposition.

If something isn't part of the core business, get someone else to worry about it.

ITAM is a no-brainer and local companies still don't have a handle on it. This could prove to be an expensive omission.

Understanding the drivers behind ITAM is critical to the success of any initiative, says Gartner.

Biometrics is a maturing technology in SA, but experts warn that it's merely a piece in the puzzle for corporate security

Insiders pose the biggest threat to corporate security, and trying to keep up with internal and external threats is nigh impossible.

Absa Internet banking head Carl Louw has an unenviable task: ensuring a secure banking environment for online customers.

There's a deluge of data floating around and much of it has to be stored and managed.

Gartner's storage software Hype Cycle highlights technologies that CIOs should keep an eye on.

In some government departments, ICT has proved that it can help enable delivery. Others should learn from them.

Could BPM and workflow be synonymous or something else entirely? And, of course, there's the people factor to consider.

RMB Private Bank has implemented a Tibco BPM suite to improve the turnaround time of its client acquisition processes.