IT governance takes the co-operation of IT and business, and while it is universally agreed that IT governance should leverage and enable business decisions and processes, it is clear that one size does not fit all.

VOIP has become the number one industry buzzword since the announcement that it would be legalised. But with so many players touted as the instigator of real telecoms competition, how do we sift the truth from the hype?

Effective asset management can give companies an advantage over competitors, but what does it involve and what role can asset rental play?

Is it open source`s ability to handle enterprise environments that is holding it back, or enterprise`s ability to accept open source?

In the world of server technology, consolidation is still a major trend, while 64-bit computing is poised for mass adoption.

The business intelligence (BI) market has changed, with a greater focus on back-end issues. We look into what businesses should keep in mind when deploying BI to help ensure a successful outcome.

With a healthy economy, an increase in IT spending and new opportunities created by deregulation, the ICT sector is experiencing a return of confidence, but industry watchers caution that much still needs to be done.

The call centre business in SA is booming, and research suggests this will continue for another few years. However, we need to overcome some stumbling blocks before SA can become a preferred call centre destination.

Many companies have used enterprise resource planning to streamline work processes, but could business process management be the way to root out ineffectiveness in the workplace?

Although it had a somewhat lacklustre entry into the ICT market, the time seems to be right for thin-client technology.

With the imminent launch of tens of millions of smart cards into the South African marketplace, 2005, say the experts, is the year this technology finally takes off.

Developers and vendors generally agree on likely trends and goals for the software industry in the next decade. But there are widely differing views on how and when the vision will be realised.