The online world has changed the hospitality industry forever.

Enterprise project management cuts the risk of project failure.

Forgetting to manage change can scupper most projects.

Service-oriented architecture has the potential to do a great deal of good - as long as it's consumed in bite-sized chunks.

Business intelligence has not delivered on its promises. Is the technology really at fault?

It's time for a revolution, according to some BI players.

SA has been spinning its wheels for 10 years trying to get BPO right. Blame the government.

Opportunities and risks abound for outsourcers.

The line blurs between managed services flavours.

IT service management is no longer a negotiable. If you play in the outsourcing game, you're expected to have a firm grip on it.

IT must deliver business value, says Gartner.

A survey under way at the behest of the ITSM forum provides a valuable benchmark of exactly how mature the local market is in this space.

Biometrics takes off in SA, thanks to govt and T&A projects, but RFID uptake is selective