As technology evolves, so too does CRM, and as a result, businesses now face real-time feedback about the customer experience.
The company has developed technology to secretly intercept, monitor and record communications on VOIP networks.
Festival-goers at next month's Oppikoppi will be able to pay for tickets and goods using an NFC-enabled card.
Learners in South Korea will carry tablets instead of backpacks to school by 2015.
The service allows users of Android phones to make free video calls to Skype contacts.
The company has joined a group of international organisations to launch The Global Innovation Index 2011 edition.
Leaders on the continent must take social media seriously or risk losing power, says the Commonwealth.
The search giant unleashes its answer to Facebook, heating up competition in the social media space.
Tesco is making commuter-shopping possible by letting the store come to the people while they wait for the subway.
Online gaming should be legalised as a matter of urgency, as it is an unstoppable global phenomenon, says a review body.
Lytro, a Silicon Valley start-up, has unveiled a camera that lets users focus a picture after they take it.
The initiative aims to increase the energy efficiency of industrial facilities and create manufacturing jobs.
We all like new technology, but government should stick to what it's good at. Which is... well, not technology.