The traditional call centre is coming to the end of the road, says Inter-Active Technologies.
In today's technology roundup: Honda reveals robotic leg, UK govt doubles real cost of ID card, inmate hacks prison network, and Web helps Obama with transition.
In this World Wide Wrap: Microsoft signs deal with LG, Solarflare showcases converged tech, and Motorola unveils digital assistant.
The consolidation of BI vendors means faster implementations and less politics to overcome, but also more opportunities for niche players.
Emerging technologies could make is easier to build and consume analytical applications, says Gartner.
In today's technology roundup: Obama searches for CTO, Ballmer: 'Google not a major mobile competitor', bionic hand makes inventions list, and ex-Intel engineer indicted.
In this World Wide Wrap: Intel ends ultra-wideband research, tech reshapes diabetic market, and FCC favours white-space devices.
In a bid to cover all computing bases, Acer heads into the smart handheld market.
While cellphone payment is accessible and secure, there are interoperability barriers to overcome.
The digital mapping company extends its services to several countries, including Morocco.
In this World Wide Wrap: Sun expands channel programme, Wyse selects top partner, and Ribbit unveils programme.
Technology enthusiasts gathered to view the latest gadgets at the Audio Video Appliance Expo.
In this World Wide Wrap: GSMA drives mobile broadband, Sprint cuts termination fees, and Technology Marketing in Crossfire.