Home
/
Sectors
/
BI and Data Analytics

AI offers solution to standardisation, automation challenges

Conflicting rules and decisions mean standardising processes is notoriously difficult, but machine learning / artificial intelligence offer a solution.

Mervyn Mooi

4:10

Predictive analytics

May 6, 2021

Predictive analytics made easier in the cloud

Utilising mature environments where ML services are costed and utilised allows the team to focus on real value generation when it comes to developing predictive capabilities, says Johan Du Preez, capability architect at Ovations.

Intelligent customer experience – beyond the call centre

Transforming all customer touch-points, providing meaningful data and giving customers a personalised experience.

Understanding customer emotions is the key to delivering exceptional CX

CallMiner experts will outline the challenges and opportunities for AI-driven contact centre conversation analytics.

Data-driven vs data-led decisions

Good data-led or data-driven decisions require context, integrity and validation.

Altron Managed Solutions

25:50

News Video

Mar 9, 2023

Data leadership - what does the data leader of the future look like?

An ITWeb Business Intelligence 2023 panel discussion on what characteristics a data leader should acquire by Maritza Curry, head of data, RCS Matthew Bernath, head of data ecosystems, ShopriteX Claire Tolmay, global head of analytics, Games Global Carina Marais, director of analytics and insights, Procter & Gamble SA Paul Morley, executive - Group Data Services, Nedbank

2:40

Axiz

May 4, 2021

A new abnormal: Future focused

The road ahead requires companies to be at the forefront of digital transformation in the distribution space, says Axiz.

Axiz

CONFERENCE

12 & 13 March 2025

ITWeb Business Intelligence 2025

The event for professionals who turn data into intelligence and insight

5:00

INOVO

Apr 29, 2021

Customer experience: Get the basics right and the sky is the limit

To measure up to customer expectations, businesses should start with the data they already have and work towards building a solid base before investing in the latest technology.

Pepkor’s tech investments pay off

Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence

3:00

JD Engelbrecht

Apr 28, 2021

What analysing 10bn e-mails shows business leaders

E-mail subscribers who have been opening their messages have been more engaged with the content than ever, according to the Everlytic 2020 Email Marketing Benchmarks report.

Insurance compliance brings growth opportunities

Insurers that have implemented advanced analytics solutions to manage and administrate compliance are outperforming their competition, says Angelique Strumpher, manager at SilverBridge Holdings.

SilverBridge, an Alula company

4:10

PBT Group

Apr 20, 2021

Analytics and the fight against social injustice

Data has been used as a weapon of discrimination, and exploited to marginalise and trivialise far too many people for far too long.

Dimension Data, IntellidocX partner

The partnership will see the inclusion of critical content migration services added to Dimension Data’s regional offering across SA, the Middle East and Africa.

Skybox Security delivers advanced exposure analysis

Network model and risk-based prioritisation provide greater visibility, insights and speed to help enterprises prevent breaches.

Skybox Security

SPONSOR MESSAGE

USEFUL LINK

EVENTS

VIRTUAL PRESS OFFICE

SPONSOR MESSAGE

PRODUCT SHOWCASE

VIRTUAL PRESS OFFICE