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BI and Data Analytics

Top five contact centre trends in 2021

There has been a consistent increase in the need to incorporate chat into a contact centre, says 1Stream.

Business analysts

How business analysts help your business do business better

Business analysts make business change happen by introducing and managing the necessary adjustments to your organisation model, working across all levels of the organisation.

Prabith Kalathil

Preparing big data for advanced analytics and BI

Studies indicate that organisations are finding it difficult to realise the full potential of data. Only about half of the organisations think they can use data and analytics for competitive purposes.

The value of data warehouse automation to the modern business

With data warehouse automation, enterprises will find that optimisation, efficiency and reuse become the new status quo within the data warehouse.

Dimension Data’s Intelligent Security practice develops Managed Secure Email with Mimecast

The Managed Secure Email service will help companies address the growing number of advanced threats targeting users.

Data leadership - what does the data leader of the future look like?

An ITWeb Business Intelligence 2023 panel discussion on what characteristics a data leader should acquire by Maritza Curry, head of data, RCS Matthew Bernath, head of data ecosystems, ShopriteX Claire Tolmay, global head of analytics, Games Global Carina Marais, director of analytics and insights, Procter & Gamble SA Paul Morley, executive - Group Data Services, Nedbank

CA Southern Africa

Why AIOps is the future of application performance management

It’s not possible to deliver an excellent user experience without the help of an APM solution that can monitor any type of application or environment at any level of scale necessary.

Nomsa Samsodien

12 & 13 March 2025

ITWeb Business Intelligence 2025

The event for professionals who turn data into intelligence and insight

MTN Business IOT Developer Day

Digitisation becomes critical as the IOT industrialises

Speaking at the virtual MTN Business IOT Developer Day, Professor Brian Armstrong said it's vital that manufacturers get started on their digital transformation journeys, to become cognitive enterprises.

Pepkor’s tech investments pay off

Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence

Moving from data stack curation to ever-smarter business

To advance, the data stack needs to learn, and input outcomes back into the stack in a feedback loop that continually evolves.

Local consultancy named Qlik Elite Partner

RIC Consulting is one of only four Qlik Elite Partners in SA.

Belting Supply Services

Belting Supply Services streamlines operations with Embrace ERP

Embrace has helped the company to effectively manage procurement and inventory, improve production efficiency, tighten delivery schedules, meet service requirements and increase profit.

Why you need to employ data specialists

Creating data-driven job functions within the business is key to becoming digitally transformed, says PBT's Andreas Bartsch.

Business Change Academy

Business Change Academy’s virtual training leads the way

The business analysis training company is helping companies stay productive and deliver projects through live virtual instructor-led training courses.

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