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How UC can improve CX

UC can offer enormous advantages in terms of cost-effectiveness, greater efficiencies and significantly improved service levels, enhancing CX, says John Bowen, senior UC specialist at TechnoChange Solutions.
TechnoChange Solutions Pty Ltd
2:40
Imperial
Mar 9, 2020

Imperial creates R315m fund for disruptive start-ups

The company partners Vinny Lingham and Llew Claasen’s Newtown Partners to launch a corporate venture capital fund.

Staff Writer
2:10
Donald Farmer
Mar 6, 2020

‘AI will destroy jobs’

Artificial Intelligence will replace people and experiences we don’t care about, said analytics strategist Donald Farmer.

Chris Tredger
2:10
ITWeb Security Summit 2020
Mar 6, 2020

Registration for ITWeb Security Summit 2020 is now open

15th annual Security Summit takes place in June, in Johannesburg and Cape Town, and and is themed ‘Increasing your cyber agility to build secure ecosystems’.

Security Summit 2020
4:20
#BIDataHack
Mar 5, 2020

Maternal health app takes #BIDataHack top prize

Twenty two teams of young software developers competed for the best data-driven solutions during the inaugural ‘datathon’.

Lebone Mano
25:50
News Video
Mar 9, 2023

Data leadership - what does the data leader of the future look like?

An ITWeb Business Intelligence 2023 panel discussion on what characteristics a data leader should acquire by Maritza Curry, head of data, RCS Matthew Bernath, head of data ecosystems, ShopriteX Claire Tolmay, global head of analytics, Games Global Carina Marais, director of analytics and insights, Procter & Gamble SA Paul Morley, executive - Group Data Services, Nedbank

3:40
AI
Mar 5, 2020

AI is all about the value, not the model

The success of any project depends less on the delivery of a working ML/AI model, and more on the value it delivers to the business.

Marilyn de Villiers
CONFERENCE
12 & 13 March 2025
ITWeb Business Intelligence 2025
The event for professionals who turn data into intelligence and insight
3:10
Data subject access request
Mar 5, 2020

Dataguise makes fulfilling data subject access requests easier for companies of any size

Dataguise DgDSAR automates the process of finding all personal data a company holds about someone, creating a report, and, if requested, erasing that data, says Manmeet Singh, CEO of Dataguise.

Private Protocol
03:06
PEP
Sept 20, 2022

Pepkor’s tech investments pay off

Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence

3:30
Ernest North
Mar 4, 2020

AI helps Naked Insurance get full view of its customers

By focusing AI on improving customer experience, Naked Insurance also upped business efficiency.

Marilyn de Villiers
4:20
Mike Bugembe
Mar 4, 2020

AI 'completely living up' to its hype

Lens.ai’s Mike Bugembe says data remains key to the success of any artificial intelligence strategy.

Sibahle Malinga
1:40
Sizwe Gwala
Mar 4, 2020

Data governance 3.0: Running business according to data 

Data governance has evolved and is no longer the sole responsibility of data stewards.

Chris Tredger
3:30
ITWeb Business Intelligence Summit 2020
Mar 4, 2020

Is South Africa doing enough to avoid a data skills shortage?

What does the local data skills pipeline look like? This was one of the questions put to a panel of data experts at the ITWeb BI Summit 2020.

Lebone Mano
3:10
Mico Yuk
Mar 3, 2020

Master storytelling to avoid analysis paralysis

Unless you tap into people’s emotions first, no amount of data will influence them, said Mico Yuk at this week’s ITWeb BI Summit.

Marilyn de Villiers
 
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