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Accelerating customer experience

Dimension Data's South-East Africa solutions executive, Lauren Wortmann, explains how the company is leveraging data to deliver better insights for customers.

Dimension Data

1:30

Customer experience

Oct 22, 2019

Enghouse Systems Acquires Eptica S.A.

A leading provider of customer engagement software, Eptica is powered by AI, enabling businesses like Enghouse to make the customer experience a key link in their value chain.

What drives a full cost transparency?

If cost transparency is to be truly effective, it is vital to have a clear understanding of the cost drivers and the origin of the cost itself, says Blake Davidson, head of delivery at MagicOrange.

MagicOrange

2:50

Sherrine Green-Thompson

Oct 21, 2019

How data management is changing

Data management in hybrid cloud environments is complex. Sherrine Green-Thompson of Obsidian Systems takes a look at what lies ahead.

Inside Nihilent’s user experience lab

Nihilent sees more organisations visiting its offices since opening its user experience laboratory in Johannesburg.

Data leadership - what does the data leader of the future look like?

An ITWeb Business Intelligence 2023 panel discussion on what characteristics a data leader should acquire by Maritza Curry, head of data, RCS Matthew Bernath, head of data ecosystems, ShopriteX Claire Tolmay, global head of analytics, Games Global Carina Marais, director of analytics and insights, Procter & Gamble SA Paul Morley, executive - Group Data Services, Nedbank

3:00

ITWeb Business Intelligence Summit

Oct 18, 2019

Intelligence is central to digital businesses

The ITWeb Business Intelligence Summit will help delegates and their businesses gain a thorough understanding of the entire BI, analytics and AI landscape.

ITWeb Business Intelligence Summit

CONFERENCE

12 & 13 March 2025

ITWeb Business Intelligence 2025

The event for professionals who turn data into intelligence and insight

2:40

IP Convergence Conference 2019

Oct 18, 2019

SA's IP Convergence conference is back and bigger than ever!

MiRO’s IP-CON is an information and networking event for ICT stakeholders that showcases new IP-based technologies to prepare businesses for the future.

Pepkor’s tech investments pay off

Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence

3:00

BA Summit 2019

Oct 17, 2019

BA Summit 2019 drives need for business analysts

DVT sponsored the conference and developed the conference's mobile events app for delegates.

Addressing the retail data disconnect

When using data effectively, companies can really customise the customer experience, says Marcel Matodes, marketing platform lead at Google South Africa.

Joanne Carew

4:20

Knowledge Integration Dynamics

Oct 16, 2019

The data asset: What’s it really worth?

All data has intrinsic worth, but its real value lies in how an organisation uses it, and whether it is fit for purpose when needed.

SAP HANA Data Platform: What does it offer?

It offers a host of benefits, including direct access to some external sources, real-time analytics and fraud detection, and more, says André Costerus, BI Architect at GlueData Master Data Solutions.

Risk assessment data from ConnectWise reveals most SMBs are at risk

Nearly 70% of SMBs have not identified and documented cybersecurity threats, making them prone to risks and vulnerabilities, says John Ford, chief information security officer, ConnectWise.

ConnectWise

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