There are benefits to be gained by using both net promoter score and customer effort score metrics, says Webhelp SA.
Analytics increases business agility and responsiveness, and helps maximise the efficiency of business operations, says Gerald Naidoo, CEO of Logikal Consulting.
The solution will help companies to bridge the gap between mapping and executing customer journeys.
While the ROI concern is valid, organisations should remember what building a robust BI entails, says Entelect Software.
Data leadership - what does the data leader of the future look like?
An ITWeb Business Intelligence 2023 panel discussion on what characteristics a data leader should acquire by Maritza Curry, head of data, RCS Matthew Bernath, head of data ecosystems, ShopriteX Claire Tolmay, global head of analytics, Games Global Carina Marais, director of analytics and insights, Procter & Gamble SA Paul Morley, executive - Group Data Services, Nedbank
Do not try these at home (or the office)!
ITWeb Business Intelligence 2025
The event for professionals who turn data into intelligence and insight
Mobile devices have changed the way we communicate on a personal level, and our business interactions as well, says Premie Naicker, MD, Yellowfin South Africa.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
The commpany will be showcasing its BI technologies at the conference and exhibition for supply chain professionals.
Research released by?MIT Sloan Management Review?and?SAS?reveals?analytics culture is the driving factor in achieving competitive advantage.
Technology trends like cloud, social, mobile, big data and more, are driving the way companies operate and do business today, says Gerald Naidoo, CEO of Logikal Consulting.
Using a credible roadmap to direct your business is critical to success.
Decision Inc has confirmed its sponsorship of the SAP Saphila biennial Conference hosted by AFSUG in June.
The business intelligence and analytics company has been named a top-performing BI vendor in many KPIs in The BI Survey 13.