The basic science behind speech analytics is to detect a particular pattern in a customer’s voice that can determine the emotions and stress of the speaker.
It’s vital to have a strong data-gathering foundation before looking to smart technology to produce executive dashboards, alerts and autonomously-generated instructions.
Since implementing SYSPRO 8, the chemicals company has seen a ROI of about 90% and a 40% increase in employee productivity.
Data literacy is the missing link in the data value chain, as the necessary know-how can extract the insights required to identify and develop new business opportunities.
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The South African Revenue Service leans on artificial intelligence and machine learning to not only boost functions, but also improve its integrity.
Most organisations still struggle to turn data into insights, hampered by outdated tools and processes, and old ways of thought, says Jacques du Preez, CEO of Intellinexus.
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The enhancements will enable users to get faster, more accurate insights into their data by leveraging analytics.
Driving promotions without looking into the inherent factors that influence the ROI can lead to promotions that damage the bottom line, says Ina Oosthuizen, data scientist at Decision Inc.
Examining the benefits and return on data investment of improved data literacy in organisations, which results in decisive data-driven decision-making.
What if you could easily capture and instantly access the detailed metrics you need, right when you need them?
Business executives only have 30% insight into the massive lakes of data their organisations produce and harvest, says Insight Consulting director Upuli De Abrew.