Pivotal Data fully automated the voice analytics function so no human intervention is required to feed data into the analytics engine.
Freshworks is hosting an exclusive event for CX, IT, sales and marketing professionals on 5 May in Sandton.
Granting users access to over 730 million users globally, HUAWEI Ads provides real-time bidding and instant market analysis.
Companies with cultures where marketing and IT communicate foster innovation and accurate customer-centric results.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
IBM's embedded solution agreements allow partners to leverage IBM’s innovative technology with open standards and combine it with their own intellectual property.
ITWeb CX Summit Executive Dinner
mWtech helps enterprise customers integrate their current and legacy systems with modern digital enhancements.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The need for speed spans print requests from walk-in customers and online orders to B2B companies.
The safety app readies to add the police and community policing forums to its emergency response network.
The ways in which we will define and redefine our existence in future is inextricably linked to the process of datafication and automation.
The Chinese smartphone brand plans more service experience centres for the local market, says GM Tony Shi.
A tough year, with load-shedding and spectrum battles, impacts operators’ ability to meet customer demands.